Contact us
CONTACT US
Have a question about an item or an order? Email us at support@runninggirl.us with your name, order number, and a description of your question. We will review your message and respond as soon as reasonably possible.
You can also reach us through the Shopify Inbox live chat available on our website during support hours.
For a return, please contact us before sending any package. You must obtain return instructions and the applicable return address from our support team. Do not send a return to the address printed on a shipping label unless we specifically authorize it.
Customer Support & Business Hours
Customer Support Email: support@runninggirl.us
Customer Support Phone: +86 18957903866
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Response Time: We aim to respond to all inquiries within 24 business hours.
Merchant Entity Information
Brand Name: Running Girl
Operating Entity: AI HUA CLOTHING CO., LIMITED
Business Registration Number: 75859909
Corporate Registered Address: Ground Floor No.185, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong
Running Girl is an online activewear brand operated by AI HUA CLOTHING CO., LIMITED.
Get in touch
Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Please review our Returns & Exchanges Policy for the 30-day return window, eligibility requirements, return shipping responsibility and refund timing. Contact support@runninggirl.us before sending any return so we can provide the correct instructions and return address.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For U.S. destinations other than Alaska and Hawaii, estimated delivery is 3–5 business days. For Alaska and Hawaii, estimated delivery is 5–8 business days. Please review our Shipping Policy for current rates and delivery details.
Helpful information
For return eligibility, timing, return shipping costs and refunds, please see our Returns & Exchanges Policy. Please contact support@runninggirl.us before sending any return so we can provide the correct instructions and return address.
For current U.S. delivery areas, shipping rates and estimated delivery times, please see our Shipping Policy. Available options and charges are shown at checkout before you complete payment.