Returns & Exchanges

RETURNS & EXCHANGES POLICY

Updated: September 11, 2026

At Running Girl, products are sold and operated by AI HUA CLOTHING CO., LIMITED. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your activewear, we accept return requests within 30 days of delivery.

Return Method, Fees & Processing

• Return Method: By mail only.

• Return Window: 30 days from the package delivery date.

• Restocking Fee: $0.00 (We do not charge any restocking, handling, or administrative fees).

• Defective, Damaged, or Incorrect Items: If an item arrives damaged, defective, or incorrect, please email us with your order number and photos/videos. We will provide a pre-paid return shipping label at zero cost to you ($0.00).

• Customer Remorse (Size issues, change of mind, style preference): Customers are responsible for the actual return shipping costs to our domestic US return facility.

Return Eligibility & Item Condition

• Item Condition: Items must be returned in brand-new, unworn, unwashed, and unaltered condition, with all original tags, sanitary liners, and packaging fully intact.

• Hygiene & Wear Restrictions: For hygiene and safety reasons, we strictly do not accept returns showing signs of wear, makeup stains, deodorant marks, pet hair, strong odors (perfume, smoke, sweat), or altered/missing tags. Items failing inspection will not be refunded and may be disposed of or returned to the customer at the customer’s expense.

Designated US Return Center & RMA Protocol

All authorized returns are processed locally within the United States. Customers will never be required to ship returns internationally.

• Designated US Return Facility:

  Running Girl Returns

  1150 S Milliken Ave Dock 1-5#

  Ontario, CA 91761, United States

• How to Initiate a Return:

  1. Request RMA & Instructions: You must first email support@runninggirl.us within 30 days of delivery. Include your order number, the specific item(s) you wish to return, and the reason (with photos if damaged/defective) to obtain a Return Merchandise Authorization (RMA) number and instructions (or your pre-paid shipping label).

  2. Package Your Item: Securely pack the item(s) in the original packaging and clearly write the provided RMA number on the outside of the shipping box.

  3. Ship to US Facility: Dispatch the package through the designated carrier to the Ontario, CA return facility listed above.

• Important Notice: Do NOT send returns to the address above without prior authorization and an assigned RMA number. Packages sent without prior approval cannot be identified by our warehouse staff and will be rejected, resulting in delayed or denied refunds. Do NOT send returns to our corporate registration address in Hong Kong.

Exchanges

We do not offer direct exchanges. To receive a different size, color, or style, please initiate a return for a refund following the steps above and place a new order on our website at your convenience.

Inspection & Refund Timeline

• Refund Processing Time: Refunds are processed within 10 business days after the returned item is received and inspected.

• Original Shipping Costs: Standard original shipping fees (if applicable) are non-refundable, except where the return resulted from an error on our part.

Company & Contact Information

• Brand Name: Running Girl

• Operating Entity: AI HUA CLOTHING CO., LIMITED

• Business Registration Number: 75859909

• Corporate Registered Address: Ground Floor No.185, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong

• Customer Support Phone: +86 18957903866

• Customer Support Email: support@runninggirl.us